templates support [Archive]

jonasso

06-13-2007, 04:33 AM

I've posted my question (http://www.joomlart.com/forums/showthread.php?p=15600#post15600) almost one month ago, and I haven't got any answer so far.

I sent PMs and email to the forum moderators, asking them to answer that post, but I got NO reply from them!

JA templates are very nice indeed, however the support is the worst, ever! :((

I hope the JA developers can spend a little more time giving support on the near future and answer my simple question!

Best regards,

instantinlaw

06-13-2007, 05:06 AM

Hi jonasso,
I read that thread and Shannon told you what files to edit. Although it would be nice to have all the PSD files for every template, not even Rockettheme offered complete layered files until the newest one.
In my experience around here, when someone posts a request in the template modification forum they usually get someone that is willing to make a modification for free. Although this one would not be that easy to edit without the PSD, if you post the hex color you want the image to be I will see what I can do for you.

ErikThorsen

06-13-2007, 07:16 AM

Hmm, you are asking for 1 thing, the PSD of a graphic file... And because you don't get this you blame it on poor customer service? I can understand your frustration and that you really want that graphic, I am the same way myself, I always want complete stuff with possibility to change anything in the templates easily. I probably should look deeper into this before saying too much but if this is a Virtuemart graphic it might have been released BY virtuemart? As you might very well be aware of, Virtuemart is not a Joomlart product, just something they have added to the template. In which case you would need to contact Virtuemart developers in order to have the PSD or similar.

If I am mistaken it would of course be very helpful to have the file from the Joomlart team. However, I don't think myself that it is poor service to not deliver this graphic. Further to this you have had ( as Bill states ) some help from ShannonN and now Bill also tries to be as helpful as possible.

Joomla is built on open source and even though Joomlart is a commercial business it is evolved around the open source community and we try our best to help out even though all we get back is a ribbon ( if we are doing a great job )

Hung Dinh

06-13-2007, 07:01 PM

Hi jonasso,
We provide the template and try our best to provide any availalbe source files we have. JA Xenia II is designed to use with Virtuemart and the demo is an example of how you can use the template with Virtuemart. Therefore the cart image are not the templates files and we can not provide as PSD files.
I think ShannoN has given you clear answer about this. You will need to find the custom design services as a solution to your problem

jonasso

06-14-2007, 05:51 AM

@ Hung Dinh, @ ErikThorsen

I don't think you understood which image I'm talking about in post http://www.joomlart.com/forums/showt...5600#post15600.

I'm talking about the cart image located at the top header, please see:
http://www.joomlart.com/template/ja_xenia_ii_shopping/templates/ja_xenia_ii/images/vm-cart-bg.gif

It is not a virtuemart image!

I need the PSD for the image that is called by the CSS style: #ja-vm-cart
<div id="ja-vm-cart"></div>

I'm probably not making myself clear enough!

Hopefully now you understood which psd file I need!

Best regards,

trungch

06-15-2007, 09:59 AM

Hi jonasso,

This is the file you need, you can download here (http://www.joomlart.com/images/support/header-showcart.zip).

jonasso

06-17-2007, 12:52 PM

trungch,

Thank you! That was exactly what I needed!

Best regards,

ErikThorsen

06-19-2007, 09:27 AM

Sorry about that jonasso. I was confused about which image you wanted. Glad we got it sorted!

cwigg

06-26-2007, 01:23 PM

I paid 70 dollars or so for membership of the template club. Somewhere I was informed that support was of course included in my subscription, and that the recommended way to receive technical support was through the membership forums. Please note, dear non-members, that the membership forums are not visible to yourselves - for good reason - from the JA viewpoint. There are countless unanswered threads in those membership forums. Many customers are sharing the same problems with the templates they have bought, and JA is typically not responding to their requests for help.

Come on JA "support" - please at least acknowledge that there are real issues that you cannot/will not resolve. Dont just leave these threads un-answered!

Regards,
Colin.

pixocom

06-26-2007, 05:30 PM

Its true there is no support in forums !
Im a new club member and I have post several issues and have 0 replies.

tcraw1010

06-26-2007, 06:55 PM

Its true there is no support in forums !
Im a new club member and I have post several issues and have 0 replies.

You've posted one time prior to this one - and it was two days ago.

cwigg

06-27-2007, 12:21 AM

I could review the forums and list many examples. But that's not my job. It used to be - I worked in post sales support for large software companies before I retired. They were real companies though; maybe I'm expecting too much here...

instantinlaw

06-27-2007, 01:36 AM

While it is true that some questions go unanswered, most of the questions that get no answers are related to issues that have nothing to do with the templates.
Most unanswered questions are about Joomla configuration issues. This forum is for issues related to the templates, and those questions usually get answered within a day or two.
Having said this, those people in the forum that offer support will usually help out a newbie configure thier Joomla installation when they get the free time.
50% of the time a particular question has already been answered. It can be frustrating seeing the same questions over and over again, when all that was needed was a quick search of the forums. Usually questions that have been answered already don't need to be answered again, hence no answer.

Colin,
I took a quick look at the posts you have made and 80% were answered. The other 20% of the "questions" you posted were more of a complaint, comment, or demand. I've found that being less demanding, and more friendly usually gets better results. Why not give that a try and see if you get some better support?

schase

06-27-2007, 08:35 AM

I have the same issue. I must say, when I first joined, support was very quick and helpful. Seems like things have gone a little downhill since then. Still I'll continue posting in my thread (http://www.joomlart.com/forums/showthread.php?t=4768) until someone eventually decides to answer--if that ever happens, of course.

cwigg

06-28-2007, 01:29 AM

Instantinlaw - nowhere did I complain about unanswered responses to MY posts. It was a complaint about ALL unanswered posts. About my style, I just use straight talking.

ncrc

06-28-2007, 01:48 AM

Wow, it seems like theres a lot of negative posts in here. I joined 1 month ago. I have tried out/played with about 14 templates. I was sceptical about joining in the first place for personal financial reasons, but I was GLAD I joined. The instructions are there, and they are clear. For the numerous little problems I had, I simply searched the forums and found what i was looking for! Most of the posts I have read, that have not been answered, are completely unrelated to the TEMPLATE forums. It seems that some people are getting angry because they don't have the means to either be patient, search for an answer, or figure it out for themselves. So with that said.

I believe these gentleman are doing a supurb job with these templates. Good Work Joomlart.com Team! I thank you, and my paid membership is certainly worth the $$. :D

instantinlaw

06-28-2007, 02:13 AM

Instantinlaw - nowhere did I complain about unanswered responses to MY posts. It was a complaint about ALL unanswered posts. About my style, I just use straight talking.
Noted.......

schase

06-28-2007, 06:15 AM

I was sceptical about joining in the first place for personal financial reasons, but I was GLAD I joined. The instructions are there, and they are clear. For the numerous little problems I had, I simply searched the forums and found what i was looking for!
I completely agree with this. The templates are superb, and I have also found most issues solved by searching the forum or reading the manual for the template, which is why I haven't really found the need to post a whole lot here. However, in my case I have tried every solution I have found on the forum and in the manual, to no avail. Which is why I posted a request about it. For which no assistance has been forthcoming.

anacondita

06-30-2007, 09:35 PM

Thanks

Regards.

genmedia

09-19-2007, 06:38 PM

Hello everybody,

I´m new in this. I´m writing from Mexico, and I´d like to learn more about this.
I´d like to know about the Extension Club. Today I bought template Club.

Regards,

Juan Magallanes

First of all, thank you for being our customers!
If you have used our templates/extensions or custom work and want to say a few words about JoomlArt, then please post it here for any potential customers to read and to give us feedback of how we are doing.

magnussorlander

11-03-2007, 06:17 PM

I bought a membership a two month ago. The templates I wanted to use was so buggy that I can not go live with the site. After several members have pushed for 6 weeks to get some type of a resolution to the problem we have still not heard a word from Joomlart.

So unless you are a very strong programmer you should concider other options then Joomlart.

MiCCAS

11-04-2007, 03:15 AM

magnussorlander

11-05-2007, 02:27 AM

Thanks for reply. I did send an e-mail yesterday to support. But to get more info please read the thread: “Memory leak” in JA Justicia.

http://www.joomlart.com/forums/showthread.php?t=6945

The discussion has been ongoing for more then 6 weeks.

MiCCAS

11-05-2007, 05:24 AM

magnussorlander

11-12-2007, 04:27 AM

And another week without any information or comments from Joomlart has elased.

/Magnus

bluecafe

11-17-2007, 08:04 AM

And another week without any information or comments from Joomlart has elased.

/Magnus

This is why I didn't renew my membership. They have some great templates such as teline but most templates come with bugs and a 'report bugs' thread which is in most times simply ignored after being opened.

mfcphil

11-19-2007, 12:24 PM

Well everyone is entitled to their opinion...mine is, this site is fabulous, I started to build my new site around Joomlart's new template on the saturday morning and had it completed sunday afternoon.
I got stuck a few times and found the help in the forums first rate!!!

The moderators must have tons and tons of questions to answer, but in my case they have always answersed all my questions, and helped whenever possible.

Well done Joomlart....Keep up the great work.

I've paid for another year!!!

magnussorlander

11-20-2007, 03:15 AM

I guess you where lucky and did not run into any bugs. If you had done so you would have seen another side of the company.

I have also received answer when the problems have been of the cute type. Like a missplaced text or so. But dealing with the core functions of the system, I guess that is outside of what they can do. Since I was pretty new at this myself in the beginning I did not understand the fact that they pretty much just understand the CSS and not so much of the PHP.

Good luck with your site mfcphil.