Is anyone having problems accessing the JoomlArt website?

[BigRK]

I have been a member of the Templates Club for two weeks now. Other than a few days after joining I have had problems accessing the home page and forums or the site is so slow that I get a "website not available" message. The not available or timing out problem has been extremely frustrating especially after finally gaining access to this website after numerous tries. I have the fastest access available and usually never run into problems like this but I do on the JoomlArt website all the time. So, is anyone else experiencing problems accessing this website?

[bernhar]

The website seems to be down for several hours now.

[BigRK]

Well it took me several tries to get back here to this post and see what or who had posted a reply. I can get on at times for a minute here and a minute there but usually not. This has been an ongoing problem that makes me think that JoomlArt really doesn't care. I will try to apply this post but I have had many that just timed out and deleted all that I wrote. Here I go! :eek:

[bernhar]

I am quite sure the Joomlart team is aware of the problems and working out a solution right now. :)

[swemmel]

Yes, I have the same. But the forums I can reach. :-)

[BigRK]

I am quite sure the Joomlart team is aware of the problems and working out a solution right now. :)

Don't you see this as an ongoing issue? I mean I can only gain access maybe 25% of the time. I haven't been able to open the home page for days now and the only place that I have been able to get to is this forum and if I maintain a connection at all it is extremely slow.

[bernhar]

I had access to the frontpage about 15 hours ago, saw the pre-anouncement of the new template.

[BlooDy__]

i have the same problem too

[BigRK]

I had access to the frontpage about 15 hours ago, saw the pre-anouncement of the new template.

A new Template! Cool :cool: I only wish I could have seen this for myself rather finding out here in the forum. I hope it is an updated version of Teline. If only I could see it.

[MiCCAS]

Yeah, we've been having some issues with the server. We'll get it fixed as soon as possible.

[joewied]

This has been an ongoing problem that makes me think that JoomlArt really doesn't care. I will try to apply this post but I have had many that just timed out and deleted all that I wrote. Here I go! :eek:

Sorry about your frustration...I have been a member for a year and only experienced top quality templates and great service! They seem to be experiencing exponential growth and the admin posted about this problem recently. I am sure there will be a resolution very soon.:)

[ShannonN]

Yeah, we've been having some issues with the server. We'll get it fixed as soon as possible.

Lately I have had time outs and so slow it's often not worth attempting to login
The problem for me lies in the routing through the Hong Kong server, ping times between hops of 300 - 400 just bog it down there

Ja may have to move to other servers and hosts to keep up with the expansion

[BigRK]

It's no better today. I wonder what the new template looks like. I have tried to look but no luck.

[swemmel]

It's no better today. I wonder what the new template looks like. I have tried to look but no luck.

Try to follow this link: http://www.joomlart.com/templates_demo.php?template=ja_rochea

Kind Regards,
Peter

[seatonnet]

As a new member who paid his dues, I can only get not authorized to access this page - is this part of the problem or am I in trouble >:(

[ShannonN]

As a new member who paid his dues, I can only get not authorized to access this page - is this part of the problem or am I in trouble >:(

Hi Mate
there is a answer to that question in the membership FAQs on the home page here (http://www.joomlart.com/joomla_templates_club_faqs/448.html), the ones you probably read before you joined?

To save you chasing the one dealing with this problem, I include it here

Normally, our system delivers login details instantly after a SUCCESSFUL payment. There are some cases that your payment is NOT SUCCESSFUL and we have to review and process download information manually.
You used ECHECK (Paypal)
Your Credit card location is different from your IP address
You used Proxy to make payment
Your payment was flagged as FRAUD by 2CheckOut or PENDING by PaypalWhat to do next?

Contact us (http://www.joomlart.com/forums/../contact_us.html) if you feel your case is not listed above.
Have you checked our BULK/SPAM email folders?
If you do not receive any email after 48 hours (4 business days if you use ECHECK). Please contact us with proof of payment (Payment Receipt or Order number)Hope this helps
ShannonN

[Hung Dinh]

Hi all,
The slow site access has been resolved. It has been caused by one of the newly installed plugin on another site of our server and now the site has been turned off.
Thank for your patience.

As a new member who paid his dues, I can only get not authorized to access this page - is this part of the problem or am I in trouble >:(
Hi seatonnet,
I have just replied your PM, FYI your membership has been expired, you will need to renew to access to the download area

[BigRK]

GREAT NEWS! :cool:

I made it to the home page too! JoomlArt lives again.

[BigRK]

GREAT NEWS! :cool:

I made it to the home page too! JoomlArt lives again.

Here we go again. It took me the better part of an hour to make it back to this post. And now I really haven't had easy access or any access to this website for going on a week now. JoomlArt needs to consider their customers and move to a new server or something as this is really not what I expected when I joined the templates club two weeks ago.

[ShannonN]

Here we go again. It took me the better part of an hour to make it back to this post. And now I really haven't had easy access or any access to this website for going on a week now. JoomlArt needs to consider their customers and move to a new server or something as this is really not what I expected when I joined the templates club two weeks ago.


While I agree in general that its so annoying not being able to login etc from a technical side of things it's not easy to migrate a working forum of 8000 odd members to new servers just like snapping you're fingers Bigrk

First you must consider JA are probably on pretty fast servers at Rochen I think it is? and may have some kind of contract they must adhere to (12 more months to go etc) before they can move to a different company etc.

There are many bottlenecks in internet hosting, some ppl in the states have no problems I used an online visual checker to ping JA and it was in Virginia and pinged the servers saying they were also in the states at 25-45 ms pings every hop which is fast and no hold up

pinged from their London server and it was 120 pings, my pings here in Australia are 235 two hops away from my computer increasing to 345 each hop outside oz so I'm really feeling it.

Pings like that say the problem is in the network here in oz and the Asian uplink network not Rochens servers?

ping the ja server and post your pings

I don't see JA needs to go to faster servers its a network connectivity thing

I'll try to organise a poll for area and ping rates

Cheers ShannonN

[thepcpro]

I posted here a few days ago about my problems getting into the download area of the site. Having tried out joomla on a few sites of mine I was convinced to move from Mambo to Joomla.

I paid $49 for 3 months and was immediately frozen out of the access by 'you are not authorized to access this page' coming up. I was then frozen from accessing the forum after posting as Seatonnet and have been sending emails to the admin and webmaster WITH ZERO RESPONSE from all.

In the end I wrote to Paypal and asked them to initiate a dispute between my company and joomlart over breach of contract to supply and retried continually.

I checked my internet settings and other access controls like cookies, etc., and I can access paypal and I run many high security sites so did not expect there to be anything wrong. However, I finally decided to install firefox in case it was a browser issue and HALLELUJAH!!! - here I am.

Now please can someone tell me is there an issue with IE6/IE7????

Why can I access my banking systems and all my secure trade suppliers sites but, NOT Joomlart??

Has anyone else had this problems??

[ShannonN]

I posted here a few days ago about my problems getting into the download area of the site. Having tried out joomla on a few sites of mine I was convinced to move from Mambo to Joomla.

I paid $49 for 3 months and was immediately frozen out of the access by 'you are not authorized to access this page' coming up. I was then frozen from accessing the forum after posting as Seatonnet and have been sending emails to the admin and webmaster WITH ZERO RESPONSE from all.

In the end I wrote to Paypal and asked them to initiate a dispute between my company and joomlart over breach of contract to supply and retried continually.

I checked my internet settings and other access controls like cookies, etc., and I can access paypal and I run many high security sites so did not expect there to be anything wrong. However, I finally decided to install firefox in case it was a browser issue and HALLELUJAH!!! - here I am.

Now please can someone tell me is there an issue with IE6/IE7????

Why can I access my banking systems and all my secure trade suppliers sites but, NOT Joomlart??

Has anyone else had this problems??

I'd be more interested in seeing if you contacted paypal and withdrew the action as it wasn't Ja s fault IE crapped it self?

[thepcpro]

I'd be more interested in seeing if you contacted paypal and withdrew the action as it wasn't Ja s fault IE crapped it self?

Listen sonny, I'm looking for an answer here, if you cannot provide it and joomlart cannot be bothered to reply that's fine - I can close down the paypal situation in 10 seconds but, joomlart has a responsibility to its customerrs and if I send 15 emails to bods of joomlart over 3 days and get zero response then that is very shoddy customer relations. shame!!!

I don't need 3 days of hassle over a measly $49 and one template - especially from you.

I noticed that the front page lists the satisfied customers but doesn't list the dissatisfied ones... I know which column I would vote on so far...:D

[BigRK]

I use IE7 and FF2.0 and I am always granted access to JoomlArt when it is available. It has been a little easier over the last day or so to access this site and maybe it was just a coincidence that you got through with FF. There is no issue with IE7 getting to this site. But to just blame IE is wrong. Even though a lot of people don't really like it IE is still the most widely used browser out there. I have had to try and contact JoomlArt via the contact form and direct email to the webmaster and had the same response - none!

[thepcpro]

bigrk

Yes, I'm not sure it is an issue so much with IE as it is with the login of joomlart. I use secure sites every day across the whole of the NET - NEVER have this problem. Had the staff at joomlart responded in a proper manner I might have found a way through this - in the absence of anything, I had to assumer that joomlart was a cowboy outfit - not sure if it itsn't yet.. prepared to give it the benefit of the doubt, but no sign of that yet... :)

[BigRK]

bigrk

Yes, I'm not sure it is an issue so much with IE as it is with the login of joomlart. I use secure sites every day across the whole of the NET - NEVER have this problem. Had the staff at joomlart responded in a proper manner I might have found a way through this - in the absence of anything, I had to assumer that joomlart was a cowboy outfit - not sure if it itsn't yet.. prepared to give it the benefit of the doubt, but no sign of that yet... :)

Honestly I have been to PayPal 3 times in the last week to do the same and decided that since I only joined a little over 2 weeks ago I would let them try to be more responsive and fix some of the problems I have seen. I'm a member of two other template clubs and out of the 3 I'm with RocketTheme is by far the best. In their forum you always get a response quickly and most times with a solution and not someone telling you to go and become a webmaster before asking questions. That one is hard to get over as most new users coming to Joomla need a helping and guiding hand on occassion. I have not seen that happening here in this forum.

[ShannonN]

Listen sonny, I'm looking for an answer here, if you cannot provide it and joomlart cannot be bothered to reply that's fine - I can close down the paypal situation in 10 seconds but, joomlart has a responsibility to its customerrs and if I send 15 emails to bods of joomlart over 3 days and get zero response then that is very shoddy customer relations. shame!!!

I don't need 3 days of hassle over a measly $49 and one template - especially from you.

I noticed that the front page lists the satisfied customers but doesn't list the dissatisfied ones... I know which column I would vote on so far...:D


Don't call me Sonny, sir! I'm probably a least your age or older and don't need patronising or say "especially from me, when I challenge your notions!

I would like to apologise if I have pissed you off, I understand you get frustrated I do too, I m under tremendous pressure here and in RL so are you I gather, can we review our posts, our roles and become web designers and ppl that share common goals and a passion for excellence and get on with life?

I am a paid member here too and am entitled to the same rights as you ( freedom of speech etc) I also bust my butt to provide support.

I have no control over JA's email and response time but take offense when novice ppl start condemning support cause of minor instances ok


Cheers ShannonN

[BigRK]

Don't call me Sonny, sir! I'm probably a least your age or older and don't need patronising or say "especially from me, when I challenge your notions!

I would like to apologise if I have pissed you off, I understand you get frustrated I do too, I m under tremendous pressure here and in RL so are you I gather, can we review our posts, our roles and become web designers and ppl that share common goals and a passion for excellence and get on with life?

I am a paid member here too and am entitled to the same rights as you ( freedom of speech etc) I also bust my butt to provide support.

I have no control over JA's email and response time but take offense when novice ppl start condemning support cause of minor instances ok


Cheers ShannonN

From a business standpoint it is never a minor instance to not reply to forms or emails from current or potential customers. I have found this to be the norm rather than the exception for JA. I wonder why you would give an apology and then call someone a novice when they have never had the opportunity to post about a problem with an actual product rather than just trying to get started with JA. I do admit though that if you did have control or JA's email response that there actually would be response and on any subject as you have proven in these forums.

[thepcpro]

Don't call me Sonny, sir! I'm probably a least your age or older and don't need patronising or say "especially from me, when I challenge your notions!


ShannonN -I'm sure you work very hard and are good at what you do. FYI I'm 55 and came into this business importing the first 'grey' IBM's into the UK 28 years ago so, I think I know a bit or two about the business we are in.. the first rule is don't stick you're head over the parapet unless you want to get shot at.

You were 'again' too quick to judge when you answered my post as SEATONNET - quick to blame my inability to pay via Paypal instead of considering the problem and aiding with the solution.

We are not ALL wet behind the ear beginners just hard working people looking to save time and making some good business whilst supporting a good product along the way.

Joomlart customer service and support is rubbish, it lets down an excellent product and actually quite a good site. I could have just walked away and never used joomlart again and kept my refund - I'm sure you have had customers who did that and I would have been quite entitled to do just that. However, I like to stick around and try to make a potentially good thing better.

As a 'novice' of nearly 30 years I think a customer pointing out problems is important - it indicates maturity and the commitment of a company when it responds to those points in a timely and constructive manner. I have not seen any joomlart respondees even yet, and still had no reply to the countless emails sent over the last 4-5 days.

FYI I do not consider this problem a minor issue of support and neither should you.

ThePCPro [because I am]

[ShannonN]

ShannonN -I'm sure you work very hard and are good at what you do. FYI I'm 55 and came into this business importing the first 'grey' IBM's into the UK 28 years ago so, I think I know a bit or two about the business we are in.. the first rule is don't stick you're head over the parapet unless you want to get shot at.

You were 'again' too quick to judge when you answered my post as SEATONNET - quick to blame my inability to pay via Paypal instead of considering the problem and aiding with the solution.

We are not ALL wet behind the ear beginners just hard working people looking to save time and making some good business whilst supporting a good product along the way.

Joomlart customer service and support is rubbish, it lets down an excellent product and actually quite a good site. I could have just walked away and never used joomlart again and kept my refund - I'm sure you have had customers who did that and I would have been quite entitled to do just that. However, I like to stick around and try to make a potentially good thing better.

As a 'novice' of nearly 30 years I think a customer pointing out problems is important - it indicates maturity and the commitment of a company when it responds to those points in a timely and constructive manner. I have not seen any joomlart respondees even yet, and still had no reply to the countless emails sent over the last 4-5 days.

FYI I do not consider this problem a minor issue of support and neither should you.

ThePCPro [because I am]

OK Mate if you want my resume pm me? But as a educated professional, with a B.Sc, 2 post grad Diplomas in Business, studying for another (Diploma in Theology), 50 years old been a computer service technician over 20 years and a help desk , level 2 support person for many IT and service industries, I too know a "bit", We have different viewpoints, have both had trying days, week etc and I overreacted my bad I've apologised , diffused the situation etc
I'm saying glad to help you when and if I can , and I'm moving on :) should you wish to bag JA service by all means do, objective criticisms will help improve the system etc

But perhaps the use of PM to the JA officials may be a better way to do it? I really get de motivated when I see JA service stinks, I take it personally, as I'm here to try the best to raise the support up a level etc, but I'm one man and have a life outside JA etc I know you'll understand :)


Have a great day
ShannonN

[thepcpro]

ShanonnN

Apology happily accepted . Perhaps you should step back a bit more often and see things from the newcomers perspective, and perhaps Joomlart should not leave you to carry the burden of first line support.

From my viewpoint this is not your problem and I would hope that at some point the joomlart webmaster and crew will ponder this exchange and consider what more they could do to take the frustration out of what is otherwise an excellent resource.

For my part I need to press on and catch up on the last week of delayed webbuilding so it will be unlikely that I post here again unless events force me to do so.

kindest regards

thepcpro

[MiCCAS]

Alright guys, I think I've come in the middle of this and I'm a tad confused, so sorry if my response is completely different to what you've expected.

ShannonN isn't a member of the moderation team nor a member of staff, therefore he doesn't have a lot of access to the backend area. I also don't have much access, however I do on the forum (being a moderator).

Now I would personally like to apologise for the delay in response that you have received, if you still need something answered please PM me and I will try my best to get the issue resolved. We are working on the system to better serve you, including new features and more members of staff.

I would also like to state, we don't mind people who say bad things about JoomlArt as long as it is fair. I, like ShannonN, get annoyed with other people's comments about the company even though their points don't add up, or they don't have any at all.

Overall, we're trying our best to get the best support to you, and if you need any help with that you're most welcome to contact me via PM.

[thepcpro]

we don't mind people who say bad things about JoomlArt as long as it is fair. I, like ShannonN, get annoyed with other people's comments about the company even though their points don't add up, or they don't have any at all..

Fair point except who is the judge of what is fair. It is always a good idea to ascertain all the facts of a situation before stating that a poster is a noobie, know-nothing or just moaning.

That said I should make it clear that HAD I managed to regain access to the forum and respond via a PM I would have done so but, like bigrk on this thread - I could not access joomlart's contact and support email stubs as they like the login came up 'forbidden' . I could only do so after I discovered that Firefox did not disable my access and then the fastest route was the forum - which is what it is for isn't it?

Now, for the benefit of everyone I do believe there might be an issue with IE and the joomla login which may be temporary, may be caused by a bug during the server transfer, and just MAY be my fault, but IS still there and I'm having to use firefox ONLY on this website.

A fast and efficient response to my initial call for help on here and by email would have been better than all this and whilst I commend you all for your loyalty to joomlart I do think you need to consider that they are the cause of the problem [communication] and are still not part of the solution. Yes, I respect that they are busy, we all are - and that surely is the 'spring der punkt'.

Anyway, I have my template, I have made my point for what it is worth and I may, or may not re-subscribe when I need to upgrade my status to developer. I hope you all have a great week-end, what is left of it and if anyone wants to give me any idea at all what caused my problem - I would be really pleased to hear from them.

;)