Problem with login after payment

[arba]

I get activation e mail and everything is fine now with my member club except I can not download anything :cool: .System probably mix up my club member user name with the user name (elegance) what I use in post above and forbid me to download . Even I am loged as a payed member I get this note when I try to download files :
This location is for paid members only. Join JA Templates Club to download. The following members can download: JA Template Club,Developer,JA Xenia
BTW I can not reach members forum here too .

What to do ??

[arba]

I lost almost seven hours for nothing today .
Can someone explain me how I can download files ,because this is geting ridicolous .

[khanh le]

Hi,
Please use your paid account (arba) to access download page. I have checked our system and found that you have paid from account arba.

[arba]

Hi,
Please use your paid account (arba) to access download page. I have checked our system and found that you have paid from account arba.

Hello khanh
I use acount arba all the time ,except for the first time when I posted problem in the forum under diferent user name .
Check the picture ,in left corner you will see that I am loged as a club member ,but I still get note : This location is for paid members only. Join JA Templates Club to download. The following members can download: JA Template Club,Developer,JA Xenia

[arba]

I can not download files nor see private templates forum here ,simply permision system does not recognize me as a paid member .
Is 3.35 after midnight in my time zone and I still trying to figoure how to download templates and files ??:confused:

[khanh le]

Hi arba,
I have updated your account. Please logout and relogin to access the restrict area.

I am sorry for your inconvenience.

[arba]

Helo Khanh
Thank you ,everything is fine now :)
Yesterday I was litlle nervous :cool: probably it was to late :p

[jwm931]

I am having a similar problem, paid for 3 months using google checkout, no emails, no activation. :(

Used jwm931, please help. :)

[ronnyvdb]

Me also...paid via Google, can't download (have received activation mail)

[jbyb]

Same Problem

I am having a similar problem, paid for 3 months using google checkout, no emails, no activation. :(

Used jbyb, please help.

[devon]

Just paid via google checkout and can't download anything, very frustrating

[khanh le]

You account is update, ronnyvdb.

[devon]

yup seems to be working, thanks

[ronnyvdb]

thanks for updating my account

[favr12]

I am having a similar problem, paid for 1 year using 2CO, and i can't download templates. :(
i've waited it for i few days to see if you need some time to let me in but nothing.
Khanh Le please help.
my account: fav12

[tdill]

I'm having a similar problem. It's been a couple of hours now since I made my payment via credit card, and I haven't received an acknowledgment or anything regarding membership access. I received my receipt for payment from Google checkout, but that's it. Can someone give an idea on how long this should take to get my login???:>:(

[Hung Dinh]

Hi Anthony L Dill,
Your right account is tdill1, not tdill. I have resend the login information to tdill <at> cox.net

Hi favr12,
Welcome email has been sent to: "Freddy Vasquez" <freddy <at> freddymultiservice.com> as well.

Thank you very much for your patience and please let me know if you need any help.

[favr12]

when i loginged in members area it welcomes as Freddy Vasquez! and when i click download club it reconize me as favr12, i don't know if it has to be with the problem.
but istill can't download templates, if you whish reset my account set new user and password i don't care i just need templates.
thank you.

[ronnyboy]

I paid through Google and received a mail with username and password, but I still can't download. I already mailed this, but got no answer till now, so teherefore I try this entrance.
Please change settings so that I can get to work ?
Thanx..!

[khanh le]

favr12 and ronnyboy, your accounts have been updated. Please logout and re-login to access the club download area.

[tdill1]

Hi Anthony L Dill,
Your right account is tdill1, not tdill. I have resend the login information to tdill <at> cox.net

Hi favr12,
Welcome email has been sent to: "Freddy Vasquez" <freddy <at> freddymultiservice.com> as well.

Thank you very much for your patience and please let me know if you need any help.

The above address is incorrect for me. Could that be the problem? I can login with tdill1, but can still not download templates. The correct address for Anthony Dill would be tdill1@cox.net :confused:

[ronnyboy]

Everything works great now !
Thanx a lot for your quick reaction & response
Best regards, Ron

[khanh le]

Hi tdill,
Could you PM me your Google Checkout order number? I am sorry for the inconvenience, however we need some more information to process your case.

[epaprat]

Hi,

I just paid for JaTC and have same problem. No activation just login information and invoice. Profile page recognizes me as paid member but download pages does not. I do not know what the problem is. Please urgent reply.

[khanh le]

Hi epaprat, your account has been updated.

[epaprat]

Thank you for the prompt reply... It is working.

[lostrevery]

I was wondering if there was a problem with Google checkout. I paid for a membership using Google checkout earlier in the day and the status says that you received my order and have charged me, but my account hasn't changed from the free membership. Looking at this thread it appears that people have been having problems with the Google checkout.

I have also sent a support email and haven't gotten a response. What's up?

-- Update: I got the email about the update. Thanks!

[lusid]

I'm having same issue as everyone else. Paid for the $40 standard club membership through Google Checkout and can't download anything. I've only been waiting about 10 minutes though... just noticed this thread and thought I would say something to hopefully speed up the process if possible.

Thanks! :)

Lusid

-- Update: Nevermind. I'm overly impatient. :) Thanks!

[davebr]

Hi, I am having the same issue. I signed up a couple of hours ago and bought a 3 month membership through paypal. When I try to download a template it tells me to sign up for membership. I never received an email to activate my account.

Dave

[khanh le]

Dave, your account has been updated.

[davebr]

Thank you very much! It is all sorted now.

[dzclan]

HI ya Joomlart!

I too am having the same problem as the other people, tried logging out and back in but no luck. Sorry if I seem a little impatient :)

[Hung Dinh]

Hi dzclan,
I am on it and will let you know when you account is ready in 1 hour.

[khanh le]

dzclan, you account has been active. We are sorry for your inconvenience.

[dzclan]

Thankyou Khanh Le, everything is working fine :)

thanks again :)

[asiaonline]

Hi there,
I also just joined Joomlaart, have a 5 years subcribtion, I did not receive any confirmation at my email account nor I can start download any templates. It says : This location is for paid members only. Join JA Templates Club to download. The following members can download: JA Template Club...
Can you please activate my account asap please? Just want to make sure my account works and everything is ok. I did payed via Google checked out.

From MiCCAS (moderator): I have reposted this message into the new thread here (http://www.joomlart.com/forums/showpost.php?p=9974&postcount=2).

[ShannonN]

Hi there,
I also just joined Joomlaart, have a 5 years subcribtion, I did not receive any confirmation at my email account nor I can start download any templates. It says : This location is for paid members only. Join JA Templates Club to download. The following members can download: JA Template Club...
Can you please activate my account asap please? Just want to make sure my account works and everything is ok. I did payed via Google checked out.

Hi Asiaonline
I don't have access to that area but I have sent an urgent PM to Hung who handles that stuff, We hope to have you up and running ASAP. I apologise for the glitch and the inconvenience
ShannonN

[MiCCAS]

Please post further post-paid subscription issues here- http://www.joomlart.com/forums/showthread.php?p=9972

[Hung Dinh]

Hi there,
I also just joined Joomlaart, have a 5 years subcribtion, I did not receive any confirmation at my email account nor I can start download any templates. It says : This location is for paid members only. Join JA Templates Club to download. The following members can download: JA Template Club...
Can you please activate my account asap please? Just want to make sure my account works and everything is ok. I did payed via Google checked out.

From MiCCAS (moderator): I have reposted this message into the new thread here (http://www.joomlart.com/forums/showpost.php?p=9974&postcount=2).
Hi asiaonline,
I just can not locate your payment in our customer database. Can you please PM me your 2CO order number and I will take immediate action?