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View Full Version : Answered Is this indicative of your customer service?


jerry88
01-24-2007, 08:07 AM
A couple of days ago I made a legitimate thread requesting to know if I joined, would your template: JA Xenia, be ready for use, as a friend (already a member) had showed me there are many bugs with the template. And if it wasn't ready for use on a site, then why release it?

THIS IS A PRE-SALES QUESTION.

I want to purchase your membership but I NEED to know this.

Instead of answering my questions, the thread was never answered and on top of that it was moved to an unknown location that I can't access. And for what reason?

Did I raise some legitimate questions that you didn't want other pre-sale visitors to see? Or is this action indicative of your customer service?

Now, I have three questions:

1. IF I buy will JA Xenia be ready to use on a site, and fully functional?
2. Do you always release and advertise templates that don't function as they should?
3. I have notice support seems to be stretched here. What kind of support will I receive if I am a paying member of this community?

Please answer these questions and don't move my thread again or delete, whatever you did.

Jerry

khanh le
01-24-2007, 08:57 AM
Hi Jerry,
We have moved the thread because we have thought that it is related to Xenia template. I have just moved the thread back so you could access it:
http://www.joomlart.com/forums/showthread.php?t=2132
We are sorry for your inconvenience.