Paid my $70 and then nothing

[maria11]

It is very frustrating that I have paid for a subscription to this service and am still unable to access it. What is even more frustrating is that I have sent a number of e-mails and received no reply as of yet so am unaware of the situation regarding my account.
An earlier post on this form got me an assurance that my order had been processed but still I have no login details and am unable to download templates.
The templates at Joomla Art look fantastic and I can't wait to start using them so please Let me know whats going on !
Thanks
Mariangela

[khanh le]

Hi maria11,

I am sorry for replying you late. You transaction has been processed and you could use your current login information (username maria11) to access our download area.
Thank you very much.

[Sephice]

same Problem here -_-

[khanh le]

Sephice, you account has been updated.

[mobimob]

Hi, Ive also paid but cant download at all when I'm logged in. Could you help me too?
Thnak in advance.
Username: mobimob

Best regards,
Mobimob

[Sephice]

Sephice, you account has been updated.

thanks, now i am happy ;)

[khanh le]

Your account is ok now, Mobimob.

[mobimob]

OK thank you very much Khanh :)

Best regards,
Mobimob

[i818789]

Please solve the same problem with my account! please asap!
Check payment details! No fraud!

[maiabonansea]

I've made the paiment and I'm not allowed to download the template.

Can you fix that problem ASAP, please!?!?

Thanks.

[khanh le]

i818789 & maiabonansea, your accounts are fine.

[skull]

Same thing, i have paid via Google Checkout, and nothing as of yet. Also, You advertise $10 off for using Google Checkout, I didn't notice any discount at all. Ple4ase enable my membership so i can get started. Thank you.

[Hung Dinh]

Skull, your account is now activated. Thanks for your patience

[skull]

many thanks :D

[tdill1]

Same problem here!
No access still. Waiting for email response, call, or something...

[VictoriaMarquardt]

It is very frustrating that I have paid for a subscription to this service and am still unable to access it. What is even more frustrating is that I have sent a number of e-mails and received no reply as of yet so am unaware of the situation regarding my account.
An earlier post on this form got me an assurance that my order had been processed but still I have no login details and am unable to download templates.
The templates at Joomla Art look fantastic and I can't wait to start using them so please Let me know whats going on !
Thanks
Mariangela


I have exactly the same problem...

Quote from:
http://www.joomlart.com/contact_us.html

If you have paid but can not access to Members Download Area or Customers Support Forums please follow this instruction
Normally, the download and forum permission is automatically updated when you first login at the main site or at forums.


Well that dosent sound logic to me, how the heck should i login if i cant access to my created account?

cheers

[Hung Dinh]

Hi VictoriaMarquardt,
Your account has been solved. Please check your PM
Thank you very much for your patience.